Heather Cooper

The image featured in the middle of the about us page
The image featured in the middle of the about us page

I’m a Design Strategist and Product Designer who specializes in complex systems, multi-step workflows, and end-to-end product experiences. I’ve worked across enterprise tools, healthcare, IoT, climate tech, the music industry, and AI products, leading strategy and design for products that require clarity, logic, and strong structural thinking.

My focus is on understanding how users, data, and teams move through a system, then shaping workflows, architectures, and experiences that remove friction and support real decision-making. I often work in ambiguity, partnering with product, engineering, research, and business leaders to define problems, map ecosystems, and drive alignment.

I’ve co-built design systems, led discovery, facilitated cross-functional working sessions, and designed AI-centered experiences while integrating AI into research, synthesis, and iteration. My goal is always the same: create grounded, usable, scalable design that helps teams move forward with shared clarity.

Product Design

Crafting end-to-end product experiences that simplify complexity, empower users, and drive measurable outcomes.

Design Strategy

Translating business goals, user needs, and technical realities into clear product direction.

Design Systems

Building scalable systems and reusable patterns that create consistency, accelerate design delivery, enable development teams, and strengthen product quality.

AI-Driven Design

Leveraging AI tools and workflows to speed research, enhance ideation, and deliver smarter, more adaptive product experiences.

How I Work

I focus my work on clear problem definition and evidence-based decisions, shaped in close partnership with users and cross-functional teams.

01

Start with Understanding

Before designing anything, I build clarity around the problem, the users, and the constraints so decisions are grounded in reality.

02

Design with Intent

Every interaction, layout, and pattern has a purpose. I aim for solutions that are simple, scalable, and support the broader system.

03

Iterate with Feedback

Good design is collaborative. I refine through conversations with product, engineering, businews, and users to make sure the solution holds up under real situations.

04

Deliver with Precision and Collaboration

I care about the details. I work to provide clear and well-documented handoffs, but then continue to collaborate throughout development.